Frequently Asked Questions

We understand that you may have questions about our products and services, and we've created our FAQs page to provide you with quick and easy access to answers. From shipping and returns to product details and warranties, our FAQs page covers everything you need to know about shopping with us.

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How do I order?

1. Choose and purchase your template

2. You will Receive your Download straight after purchase

3. If you have chosen a template your PDF will have Links to your editable template (these take you straight to your templates on Canva)

4. Read through the template guide (this is sent along with your download) - this helps you step by step how to edit your templates

5. Download, Print or send digitally! Your template will automatically save on to your Canva account so you can go back and edit any
time!

When will I receive my download?

The file will be delivered electronically within minutes of your order and payment.

An email will be sent to the address that you have provided when purchasing.

Can I re-edit my template once I have downloaded it?

Yes once you have started to edit your template on Canva it will automatically save on your Canva account. You can log into your Canva account anytime and edit your template. You can find your edited template under 'Projects' on your Canva menu.

What can I customise?

You can customise

Text, Fonts, Colours, Photos*, Pages.

Some templates comes with blank photo frames so you can easy add your own images. Some templates come with the stock images already in places these can be easily changed by dragging and dropping new images into the image frames.

Your Canva Template Guide (that you will receive with your purchase) gives you all the help you need to edit your template quickly and simply with instructions on how to use each section.

How do I download my template?

You can download your template easily by clicking the ‘share' button on your Canva account and selecting what format you would like to
download it in depending on your needs (instructions on how to do this can be found on the template
guide that comes with your purchase).

Your Canva Template Guide gives you all the help you need to edit your template quickly and simply with instructions on how to use each section.

Do all your templates work on the Free version of Canva?

Yes, all our templates work on a free Canva account.

Can I change colours and fonts?

Yes, you can!! With our customisable templates you can change Font, Colours, and Images.

Can I create my brochure with more or fewer pages than the template?

Yes, all templates you can add, duplicate or delete pages to suit your needs.

When you say pre-written, can you edit/customise the text?

Yes, the pre-written text is there to help you get started and to make the process of editing easier, however you can change, and delete any of the original pre-written text.

Where can I find my template if I want to go back to it and make amendments?

Your template automatically saves on to your Canva account, simply log in to your Canva account, click ‘projects’ on the menu and your template will be saved in there for you to go back and re-edit any time.

If I edit it can I still get the original? 

Yes you can, simply click on the link that you received with your purchase and this will take you to a brand new unedited template.

What happens if I accidentally delete it or lose changes?

Canva assistant is there to help you if you need help regarding missing projects or loss of changes.

Can I print my template?

Yes you can print using your printer from home or print using a printing company.

Can I use my template electronically?

Yes you can use the template electronically by simply downloading your finished template as a PDF or by using Goodnotes (or similar software) to send to your clients.

Can I add my own images?

Yes most of the templates are designed with image frames so you can easily drag and drop your images into.

Can I add more pages to my template if needed? 

Yes you can add and duplicate pages.

Am I allowed tore-sell the template?

No this Canva Template is made for personal use only.
This means you may use the template to create a guide/book/project for yourself and your own business, but you many not resell the Template, bundle it with other products, or share it in any other way, including claiming it as your own or offering it for free or for
sale online.

What do I need to edit the template?

A Free Canva account is needed for use of this template.

The links in the Links to Download File will take you directly to your editable templates.

The files will be delivered electronically within minutes of
your order and payment.

Do you do refunds?

Every digital and instant download purchase is non-refundable. If you have any questions or concerns about your order, please feel free to message me any time

Didn't find what you were looking for? Feel free to contact us at any time!